Welcome to Ravana De Ceylon. These Booking Conditions apply to all tour packages, private holidays, tailor-made itineraries, excursions, and other travel services booked through our company. By making a booking with Ravana De Ceylon, you acknowledge that you have read, understood, and agreed to these Booking Conditions.
All tour bookings are subject to availability and confirmation by Ravana De Ceylon and the relevant service providers.
A booking will be considered confirmed once we have received the required payment and issued written confirmation.
Customers are responsible for checking that all details stated in the booking confirmation, including travel dates, itinerary, accommodation, passenger information, and included services, are correct.
Payment terms, deposits, and final payment deadlines will be communicated at the time of booking.
All payments must be made according to the agreed payment schedule. Failure to make payments by the specified deadlines may result in cancellation of the booking, subject to the applicable cancellation conditions.
Any bank charges, transaction fees, or currency conversion fees will be communicated where applicable.
The services included in each tour package will be specified in the relevant itinerary, quotation, or booking confirmation.
Depending on the selected package, inclusions may cover:
Any service not specifically mentioned as included will be considered excluded and may incur an additional charge.
Ravana De Ceylon specialises in customised Sri Lanka holidays designed around customers’ preferences, travel dates, interests, and budgets.
Proposed itineraries may be adjusted before confirmation according to availability, customer requirements, and supplier arrangements.
Once a booking has been confirmed, requests for changes may be subject to additional charges, availability, and the terms of the relevant service providers.
Accommodation will be arranged according to the category, property, or agreed standard stated in the booking confirmation.
Specific hotels, room categories, and transportation arrangements are subject to availability unless expressly guaranteed in writing.
If a confirmed service becomes unavailable, we will make reasonable efforts to arrange a suitable alternative.
Private transportation and chauffeur-guided services will be provided according to the confirmed itinerary and agreed service arrangements.
Any request to change travel dates, accommodation, passenger details, activities, or other booking arrangements must be submitted in writing.
Changes are subject to availability and may result in additional costs, including supplier amendment fees or differences in service prices.
Ravana De Ceylon will communicate any applicable charges before proceeding with requested changes, where reasonably practicable.
Cancellations are subject to our separate Cancellation and Refund Policy, available on our website.
Customers should review that policy before confirming a booking, as cancellation charges may apply depending on the notice period before the scheduled arrival date.
Customers are responsible for:
Ravana De Ceylon recommends that all travellers obtain appropriate travel insurance before departure.
Certain tours and activities, including hiking, trekking, wildlife excursions, and outdoor adventures, may involve physical exertion and risks associated with natural environments.
Customers should assess their fitness and suitability for planned activities and follow the instructions of guides and activity providers.
Activities may be modified, postponed, or cancelled where reasonably necessary due to weather, safety concerns, access restrictions, or other circumstances beyond our reasonable control.
Travel arrangements may occasionally be affected by severe weather, road closures, natural events, government restrictions, strikes, supplier issues, or other unforeseen circumstances.
Where necessary, Ravana De Ceylon will make reasonable efforts to inform affected customers and arrange suitable alternatives.
Any additional costs, refunds, or other remedies will be handled in accordance with the applicable booking terms, supplier conditions, and relevant law.
Certain services may be delivered by independent hotels, transport operators, activity providers, guides, airlines, or other third parties.
Such services may be subject to additional terms and conditions imposed by those providers. Customers will be informed of relevant conditions where applicable.
Nothing in these Booking Conditions excludes any rights or remedies that customers may have under applicable law.
If you experience a problem during your holiday, please notify our team as soon as reasonably possible so that we have an opportunity to investigate and assist.
We will make reasonable efforts to address concerns and resolve issues promptly.
Any formal complaint may be submitted using the contact details published on our website.
Personal information provided during the booking process will be used as reasonably necessary to manage reservations, coordinate travel services, communicate with customers, and fulfil relevant legal obligations.
Personal information will be handled in accordance with applicable data protection and privacy requirements and our Privacy Policy.
These Booking Conditions are subject to applicable laws and regulations. Nothing in these conditions is intended to limit any mandatory consumer rights or legal protections that apply to a customer or booking.
By submitting a booking request, making payment, or confirming a tour with Ravana De Ceylon, customers acknowledge that these Booking Conditions apply to their reservation, subject to applicable law and the specific terms confirmed in writing.
For questions about bookings, payments, or travel arrangements, please contact Ravana De Ceylon using the contact details provided on our website.