At Ravana De Ceylon, we understand that travel plans can sometimes change. We aim to make our booking terms clear and transparent so that our guests can plan their Sri Lanka holiday with confidence.
If you need to cancel your confirmed tour booking, cancellation charges will apply based on the number of days remaining before your scheduled arrival date.
Cancellation charges are calculated based on the total tour cost, unless otherwise specified in your booking confirmation.
All cancellation requests must be submitted in writing by email to our team. Your cancellation will be considered effective from the date we receive your written request.
We recommend contacting us as soon as possible if your travel plans change.
Where a refund is applicable, the refundable amount will be calculated after deducting the relevant cancellation charges.
Approved refunds will be returned to the original payment method wherever possible. Processing times may vary depending on your payment provider or bank.
Certain services included in your tour package, such as hotels, airlines, transportation providers, excursions and special activities, may be subject to separate cancellation terms and non-refundable charges. Any applicable conditions will be communicated where relevant.
We strongly recommend that all guests obtain comprehensive travel insurance before travelling to Sri Lanka. Insurance may help cover unexpected cancellations, medical emergencies, travel disruptions and other unforeseen circumstances, subject to the policy’s terms and conditions.
By confirming a booking with Ravana De Ceylon, you acknowledge that you have read and agreed to the cancellation and refund terms outlined in this policy.
For cancellation requests or questions regarding refunds, please contact Ravana De Ceylon using the contact details provided on our website.
We appreciate your understanding and look forward to helping you experience the beauty, culture and hospitality of Sri Lanka.