These Terms & Conditions apply to bookings made with Ravana De Ceylon. By confirming a booking with us, you acknowledge that you have read, understood and accepted the terms set out below.
A booking is considered confirmed once the required deposit or payment has been received and written confirmation has been issued by Ravana De Ceylon.
All bookings are subject to availability at the time of confirmation. Hotels, experiences, transport services and other arrangements are not guaranteed until confirmed in writing.
Where a booking is made on behalf of more than one traveller, the person making the booking is responsible for ensuring that all members of the travelling party are aware of and accept these Terms & Conditions.
A deposit may be required to secure your booking. The applicable deposit amount and payment schedule will be communicated at the time of quotation.
The remaining balance must be paid by the due date stated in your booking confirmation or invoice.
Certain hotels, experiences, peak-season bookings, special events or other suppliers may require different deposit or payment conditions. Where applicable, these will be communicated before confirmation.
Failure to make payment by the specified due date may result in the cancellation of the booking, subject to the applicable cancellation conditions.
All prices will be quoted in the currency stated in the proposal or booking confirmation.
Prices are based on the services, accommodation, transportation, experiences and other arrangements specified in the confirmed itinerary.
Unless otherwise stated, international flights, visa fees, travel insurance, personal expenses, optional activities, meals not specified in the itinerary, gratuities and other services not specifically listed as included are excluded.
Prices may vary due to changes requested by the traveller or changes to applicable government taxes, entrance fees or supplier charges before final confirmation.
Accommodation will be provided at the hotels confirmed in the final itinerary.
Where an itinerary states “or similar”, Ravana De Ceylon reserves the right to provide alternative accommodation of a comparable standard if the originally proposed property becomes unavailable.
Room categories, bedding configurations, adjoining rooms, early check-in and late check-out are subject to availability unless specifically confirmed in writing.
We understand that travel plans can change. If you wish to amend your confirmed booking, please contact us as early as possible.
We will make reasonable efforts to accommodate the requested changes. Any additional supplier charges, cancellation fees, rate differences or administrative costs resulting from the amendment will be communicated before the change is confirmed.
Some confirmed services may be non-refundable or non-changeable.
Cancellation requests must be submitted to Ravana De Ceylon in writing.
Cancellation charges will depend on the date of cancellation, travel period and the conditions applied by hotels and other suppliers included in the booking.
Your applicable cancellation schedule will be provided as part of your booking conditions before payment or confirmation.
Certain services, including peak-season accommodation, special offers, air tickets, rail tickets, permits and selected experiences, may be partially or fully non-refundable once confirmed.
Travel arrangements may occasionally need to be adjusted due to weather, road conditions, operational requirements, government restrictions, safety considerations, supplier changes or circumstances outside our reasonable control.
Where a significant confirmed service becomes unavailable, we will make reasonable efforts to provide a suitable alternative.
Minor adjustments to timings, routes or the order of activities may be made where necessary for the smooth operation of the journey.
In the unlikely event that we are required to cancel or make a significant change to your confirmed arrangements, we will contact you as soon as reasonably possible and explain the available options.
Depending on the circumstances and applicable supplier conditions, this may include an alternative arrangement, travel credit or refund for affected services.
This does not affect any rights available to you under applicable law.
Travellers are responsible for ensuring that they hold valid passports, visas and any other documentation required for travel to Sri Lanka and any other destination included in their journey.
Entry requirements can change. Travellers should check the latest requirements with the relevant government or immigration authorities before departure.
Ravana De Ceylon cannot accept responsibility where a traveller is unable to travel due to incomplete or incorrect travel documentation.
We strongly recommend comprehensive travel insurance for all travellers.
Your policy should be appropriate for your journey and may include, as relevant, cover for medical expenses, emergency assistance, trip cancellation or interruption, baggage and personal belongings, and activities included in your itinerary.
Travellers participating in adventure or specialist activities should ensure that their insurance provides appropriate cover for those activities.
Travellers are responsible for considering whether the selected journey and activities are appropriate for their individual circumstances.
Please inform us before confirmation of any dietary requirements, accessibility requirements or other arrangements that may affect the delivery of your journey so that we can advise what can reasonably be accommodated.
Some itineraries may include hiking, cycling, kayaking, climbing, wildlife activities, yoga or other physical experiences. Relevant requirements will be communicated where applicable.
Age requirements and child rates may vary between hotels, experiences and other suppliers.
Children must be supervised by a responsible adult throughout the journey unless a particular activity specifically provides otherwise.
Any minimum age, height, safety or participation requirements imposed by an activity provider will apply.
Wildlife sightings, weather-dependent activities and natural experiences cannot be guaranteed.
Activities such as safaris, hiking, cycling, kayaking, whale watching, scenic rail journeys and other outdoor experiences may be altered, postponed or cancelled due to weather, safety, operational conditions or instructions from the relevant authorities.
Where possible, we will assist with suitable alternatives.
Transport arrangements will be provided according to the confirmed itinerary and group size.
Journey times shown in itineraries are estimates and may vary due to traffic, weather, road conditions and other circumstances.
Where a particular guide, chauffeur-guide or other individual has been proposed, their services remain subject to availability. A suitably qualified alternative may be arranged where necessary.
Ravana De Ceylon works with hotels, transport providers, guides, activity operators and other independent suppliers to deliver components of your journey.
Each supplier may have its own terms, operating procedures and safety requirements.
We carefully select our partners and will assist travellers where an issue arises; however, responsibility for services provided by third parties will be determined in accordance with applicable law and the relevant contractual arrangements.
Ravana De Ceylon cannot guarantee the performance of travel arrangements affected by circumstances beyond our reasonable control, which may include severe weather, natural disasters, government action, civil disturbance, public health emergencies, transport disruption, strikes or other extraordinary events.
Where such circumstances occur, we will make reasonable efforts to assist travellers and adjust arrangements where possible.
Additional costs resulting from circumstances outside our reasonable control may be payable by the traveller, subject to applicable law and supplier conditions.
Travellers are expected to respect local communities, cultural and religious sites, wildlife, the environment, other travellers and our employees and suppliers.
We reserve the right to take reasonable action where behaviour presents a serious risk to the safety, wellbeing or enjoyment of the traveller, other guests, staff or local communities.
If you experience an issue during your journey, please contact our local team as soon as possible so that we have an opportunity to assist while you are travelling.
If the matter cannot be resolved during your journey, a written complaint may be submitted after your return with the relevant booking information and supporting details.
We aim to review concerns fairly and respond within a reasonable timeframe.
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
Travel information, photographs, descriptions, itineraries, prices and availability may change from time to time. Images are illustrative and actual conditions or experiences may differ.
Where an obvious pricing, typographical or technical error occurs, we will contact you and provide the correct information before confirming the affected booking.
Personal information provided to Ravana De Ceylon will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
Information may be shared with hotels, transport providers and other relevant suppliers where reasonably necessary to arrange and deliver your journey.
These Terms & Conditions and bookings made with Ravana De Ceylon will be governed by the laws of Sri Lanka, subject to any mandatory consumer protections or other rights that may apply to the traveller.
For questions regarding a booking or these Terms & Conditions, please contact:
Ravana De Ceylon (Pvt) Ltd.
Email: info@ravanadeceylon.com
Website: https://www.ravanadeceylon.com